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RLO Weekly Tip
The average general repair shop pays for eight hours per day of each technician's time and only collects 5-6 hours. We've found that many shop owners have come to accept these numbers. It doesn't have...
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CARS of America, Inc. is 2013 Motor Age Top Shop
The Long Road to Success By Robert Bravender Bob Dupre is on the verge of expanding his operation into multiple stores, but this top 10 finalist started small; his shop was about the…Brendan...
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Joe Sevart 2014 ASE Tech of the Year - YouTube
Brendan Duffy's insight:Congratulations to Joe Sevart. He is a man of great integrity and runs a great business. We are happy to know him.See it on Scoop.it, via Automotive News
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GSM: Setting Business Objectives Correctly - YouTube
RLO Training Workshop Excerpt: Setting Business Objectives Correctly. This excerpt from our Guerrilla Shop Management workshop is provided as a 90-second bus...Brendan Duffy's insight:Now is the time...
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Astounding ways to add $50/RO
Are you thinking about spending more money on marketing? TIME OUT!It's easy to build car count without increasing profits. Before you make that investment, there are ways to make sure you grow both...
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The winner in all of this? Auto repair shops - The State Journal-Register
The winner in all of this? Auto repair shops The State Journal-Register Auto repair and maintenance shops are one of few declared winners coming out of the region's face-off with arctic temperatures...
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University Of The Aftermarket Foundation Announces 2014 Officers And Board Of...
Federated's Rusty Bishop is chairman.Brendan Duffy's insight:Congratulations to Rusty, Jack, Kathleen, John, Tim, and all of the other hardworking folks at the University of the Aftermarket...
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New Environmental Regulations To Change The Parts You Sell, Install:...
New Environmental Regulations To Change The Parts You Sell, Install New legislation is changing what parts can be installed on your customers' vehicles.Brendan Duffy's insight:The things you had...
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RLO Weekly Tip
Most shop owners go into business for themselves for pretty basic reasons. Often it comes down to a desire to make more money than they were able to as technicians, a desire to control their time or...
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Automakers And Aftermarket Move To Preserve Consumer Choice In Auto Repair:...
Automakers And Aftermarket Move To Preserve Consumer Choice In Auto Repair The Alliance of Automobile Manufacturers (Alliance), the Association of Global Automakers (Global), the Automotive...
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Creating a Better Vehicle Delivery Process
Five steps for creating a vehicle delivery process that will impress customersBrendan Duffy's insight:Excellent advice from SA training master, Dan Gilley.See it on Scoop.it, via Automotive News
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Reasons Shops Avoid Fleets - YouTube
RLO Training Workshop Excerpt: The first two reasons shops avoid fleets. This excerpt from our "Get Your Share of the Highly Profitable Fleet Business" works...Brendan Duffy's insight:If you think...
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Fleet Pain - YouTube
RLO Training Workshop Excerpt: Alleviating Fleet Pain. This excerpt from our "Get Your Share of the Highly Profitable Fleet Business" workshop and is provide...Brendan Duffy's insight:Have you ever...
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Backup Cameras To Be Mandatory On All Vehicles By 2018: aftermarket News
Backup Cameras To Be Mandatory On All Vehicles By 2018 National Highway Traffic and Safety Administration (NHTSA) estimates technology will save 58 to 69 lives each year.Brendan Duffy's...
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4 Ways to Reward Your Employees on a Tight Budget
Have you ever worked for someone who refused to acknowledge or reward your contributions?You know, the type of boss who expects you to work around the clock for subpar pay, discourages employeeBrendan...
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Casey's Independent Automotive Repair Shares Vision With Employees: Shop...
Casey's Independent Automotive Repair Shares Vision With Employees The mark of a long-lasting business isn't just profitability during times of economic prosperity, but also adjusting when things take...
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The Total Wiper System Tune-Up: autocarepro:news
The Total Wiper System Tune-Up Wipers are an essential safety item on any vehicle. Performing a visibility tune-up is all about making sure the blades make the best possible contact with the...
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Bristow's Exclusive Auto Repair “Springs” into Action - southsoundtalk.com
southsoundtalk.com Bristow's Exclusive Auto Repair “Springs” into Action southsoundtalk.com bristows auto As the sun shows itself briefly and the temperature has a slight upward trend, we at Bristow's...
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South Park adjusts business model to capitalize on preventive maintenance
20-group builds business foundation, offers training and accountability - See more at: http://partsandpeople.com/node/6142#sthash.hrWn8Nd6.QADBZfxU.dpufBrendan Duffy's insight:John is a great example...
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Finding a Better Payment Model
Jason Brennan overhauled his staff’s payment plan in order to restore Fine Tune Auto Service to profitability.Brendan Duffy's insight:Another hardworking and successful shop owner-proving that input...
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Trade Associations Challenge Consumer Reports Story: autocarepro:news
Trade Associations Challenge Consumer Reports Story The Auto Care Association, Automotive Oil Change Association, Service Station Dealers of America and Tire Industry Association have sent a joint...
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Where have all the technicians gone?
Finding quality technicians seems to be a growing concern in the industry. We have seen the discussion threads on all of the major industry forums. Shop owners are looking for the solution and getting...
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Telephone First Impression
The telephone is as critical a tool as your best scanner at the shop. Without it your shop is dead in the water. Without mastery of it, your shop will never be as profitable as it should be.It is...
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12 Personality Traits That Make You a Rock-Star Boss (Infographic)
A team is only ever as powerful as its captain. If your staff seems to be drifting, then take a good hard look in the mirror.See it on Scoop.it, via Automotive News
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Automotive Management Institute Celebrates 25th Anniversary - BodyShop Business
Automotive Management Institute Celebrates 25th Anniversary BodyShop Business This year marks the 25th anniversary of the Automotive Management Institute (AMI), the leading provider of management...
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Survey: Car dealerships need to address tech/advisor communications - Tire...
Survey: Car dealerships need to address tech/advisor communications Tire Business CONCORD, Mass.Brendan Duffy's insight:Communication between Techs and SA's is a problem at many independent shops as...
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iATN membership exceeds 80000 - Tire Business
iATN membership exceeds 80000 Tire Business Members also have access to more than 20 different technical, shop management and auto industry Web forums and the iATN Knowledge Base, the network...
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5 Reasons Why You Don't Sell More Loaded Shocks and Struts - Auto Pro Jobs
1. You don’t inspect shocks and struts. Are you just looking for catastrophic damage? Do you only look at the shocks and struts when the driver complains of a noise or when the vehicle can’t be...
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Clear, Consistent Training
The show must go on. The job must be done. It doesn’t matter what role you play in your shop; jobs must be done, and the process of completing each job is crucial. Most of the time, a clear job...
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Service Advisor Tools
Your Service Advisor is a truly critical part of the service team. The SA is the main point of contact with your customers and is responsible for building trust and confidence with your customers....
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