Your Service Advisor is a truly critical part of the service team.
The SA is the main point of contact with your customers and is responsible for building trust and confidence with your customers.
Service Advisors will play a key role in guiding your customers toward the best decisions in servicing and repairing their vehicle. In this role the Service Advisor will also be in charge of ensuring that your shop remains profitable. In order to accomplish these things, it is very important that they have the right tools available to do their job. Here is a list of some of the most important tools that they will need:
Brendan Duffy's insight:
You wouldn't have a Technician working on a car without the right tools would you? This is a pretty good list of the tools your Service Advisor should have available to be competent and competitive.
